Shipping Information

• Free shipping on orders over $39.99!
• Free Pick-Up at our Miami Stores.
• A flat shipping fee of $4.99 applies to orders under $39.99.
• We charge a handling fee of $89.99 for oversized items.
• For Orders Under $39.99 the shipping cost is based on the total Order Amount.
• Please note that shipping estimates may vary and additional charges could apply in some cases.
• Idealbaby.com currently ships to the 48 contiguous states. 
• Currently, we do not offer shipping services to APO, FPO, or PO Boxes.

Shipping Speeds

• Most in-stock items that ship via ground transportation will leave our warehouse within 1-2 business days.
• Oversized items and most furniture typically take 5-10 business days to leave our warehouse via freight carrier.
• Actual delivery times may vary depending on your shipping address but most shipments arrive within 3 to 8 business days.
• Please note, that some items ship directly from the manufacturer and have additional transit times as noted on the item.

• Most furniture items require freight shipping due to their size. Freight shipping incurs a separate oversize fee and is not included in our free shipping offer.
• Someone must be present to accept delivery of furniture shipments at the scheduled time. If you miss your scheduled appointment, you may be responsible for any redelivery fees.
• Furniture deliveries are curbside only so make sure someone is able to lend a hand bringing those items inside.

Furniture Delivery and Damage Inspection

• Inspect your furniture upon delivery. While the carrier is still present, thoroughly examine the packaging and furniture for any damages.
• Do not refuse the shipment due to damage, as this voids your insurance/warranty.
• Report damaged items immediately.
• If the carrier is still there: Note the damage on the delivery receipt
• If the carrier has left: Contact the carrier directly within 48 hours to report the situation.
• File a damage claim with Ideal Baby & Kids.
• Within 48 hours of delivery, report the damage to Ideal Baby & Kids at help@idealbaby.com.
• Include the following information in your email:
• Order number
• Description of the packaging condition (opened, sealed, damaged, etc.)
• Detailed description of the furniture damage
• Photos of the damage (the more, the better)
• Retain all packaging and furniture pieces.
• Do not discard any shipping boxes, packaging materials, or damaged furniture pieces. The carrier may need these for inspection and potential return. Missing pieces or packaging can void your insurance claim.
• Wait for instructions before returning furniture.
• Do not return any damaged furniture without prior notification. We will provide instructions on the return process.

By following these steps, you'll ensure a smooth resolution for any damaged furniture you receive.

Important Shipping Information

• We try our best to have a projected delivery timeframe listed on the product page.
• Please note: Due to unforeseen circumstances, some deliveries may take longer than expected. We're working hard to get your packages out the door as quickly as possible, and appreciate your patience.
• If for any reason, an item is out of stock at the time you place your order you will be promptly notified via email.